Webex Teams Hybrid Calling

Posted on by



Webex Teams Hybrid Calling


See here for the end of support announcement for Hybrid Call Service.

Impact

After the above deadline, new customer organizations that are created in Control Hub can no longer set up Hybrid Call Service for enterprise calling integration with the Webex Teams app. Existing customers already using Hybrid Call Service are not impacted. Cisco Webex Devices in shared mode will continue to support Hybrid Call Service through the Webex Device Connector with no impact in functionality. New devices in personal mode won’t have access to hybrid calling until further notice.

  • Webex Teams Calling (UCM) is a great feature. Cisco did it right this time:)0:09 Intro1:30 White boarding11:59 Deployment Guide Review20:40 Webex Control Hub.
  • Webex Teams: Similar, But With Key Differences. While the Webex application is very similar to its Microsoft Teams counterpart in many ways, but there are some key differences. Firstly users need to have a Webex calling license to get started. Those that do can log in via Cisco’s single sign on function.
  • Weird Webex Teams Hybrid Calling issue We are using Webex Teams with Hybrid Calling, so using a VCS-C to link between Call Manager on Prem and Cisco Cloud for Hybrid Calling and Hybrid Calendar. We have a handful of users that all of the sudden cannot receive calls (internal or external), it is as though their lines are busy.

Benefits of Cisco Webex Hybrid Call Service Make Mobile Calls on the Company Plan. When making mobile audio and video calls using the Cisco Webex Team app, the app. Reach People More Easily. With Hybrid Call Service, you can use your office phone number across all your devices, even. Includes Webex Teams with AT&T to create, communicate and collaborate. Flexible pricing model. Grow and adapt as you need with “per seat” consumption. Preserve existing investments and help reduce expenses. Avoid replacement and maintenance costs by allowing hybrid solutions that can integrate with legacy TDM/IP PBX systems.

Recommendation

Whether new customers or existing customers, Calling in Webex Teams (Unified CM) is the recommended option for continued support. This solution provides softphone capability to Webex Teams users and is continuously updated with new features and functionality. In this architecture, the Webex Teams app registers directly to Unified CM for enterprise calling capabilities.

When Webex Teams is registered with Unified CM, the solution provides enterprise calling capabilities—audio/video calls and mid-call features such as mute, consultative transfer, merge/conference, sharing, and so on. Direct access to call settings such as call forwarding (CFA), single number reach (SNR) and visual voicemail is also supported. Webex Teams app also interfaces with Unified CM-registered desk phones to provide remote call control capabilities in Deskphone Control (DPC) mode.

Additionally, direct registration to Unified CM provides these benefits:

  • Direct connection to Unified CM leading to a faster connect time than Hybrid Call Service

  • Direct media when Webex Teams apps are local within enterprise network

  • Additional calling capabilities with a roadmap towards Jabber calling feature parity

  • Reuse of existing MRA and Jabber CSF configuration for client-side integration (unlike Hybrid Call Service’s server-side integration)

Reference

Webex Teams Hybrid Calling System

Deployment Guide for Calling in Webex Teams (Unified CM)

Webex Calling App

Deployment Guide for Hybrid Calling for Cisco Webex Devices